Dollars & Sense
What's New with CX
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In B2B, CX is ever-changing and evolving with new practices and innovations. This year's annual client conference, Dollars & Sense: What's Next for CX?, will focus on helping you move your CX program into the future with keynote speaker, Fred Reichheld.
Mr. Reichheld, creator of the Net Promoter System and author of Winning on Purpose, will share his insights on the future of CX and participate in a panel discussion.
The Daniel Group will share what they've learned from their data and the state and future of gathering and analyzing customer feedback.
Plan to arrive afternoon of the 18th for a welcome reception. The conference will be held at the Hyatt Centric Charlotte SouthPark all day on the 19th and end around 2 p.m. on the 20th.
We will provide ample opportunities for you to share your experiences with others.
Registration Rates:
Current Clients: $749.00
Non-Clients: $849.00
Fred Reichheld
FRED REICHHELD is the creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice, and the author of five books including the New York Times bestseller The Ultimate Question 2.0. He is currently a fellow and senior advisory partner at Bain, where he has worked since 1977. Fred is a frequent speaker at major business forums, and his work on customer loyalty has been widely covered in the Wall Street Journal, New York Times, Financial Times, Fortune, Businessweek, and The Economist. He has made fifteen contributions to the Harvard Business Review and, in 2012, became one of the original LinkedIn Influencers, an invitation-only group of corporate leaders and public figures who are thought leaders in their respective fields. In 2003, Consulting Magazine named Fred as one of the world’s “25 Most Influential Consultants.” According to the New York Times, Fred “put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty. Reichheld graduated from Harvard College (BA, 1974) and Harvard Business School (MBA, 1978). He is based in Cape Cod and Miami.
Welcome Reception
10/18/22, 5 p.m. to 7 p.m.
Welcome reception for attendees, location at the Hyatt Centric Hotel
Conference Day 1
10/19/22, 8 a.m. - 5 p.m.
Session I: Keynote, Fred Reichheld - What to do and NOT to do when using NPS - How can Earned Growth Rate (EGR) help you make the case for CX? - Q&A Session II: Measuring CX Outcomes Now. How is one client doing it? - How are we measuring business impact now? Client presentation followed by Q&A Session III: Customer Experience and Your Marketing Program—What is the connection? - Explore the relationship between your CX performance, customer referrals and your company’s marketing efforts - Explore what other companies are doing to supercharge referrals Session IV: Lessons Learned from a CX Leader - Presentation from a recent client on lessons her company has learned when implementing CX - Learn about the challenges and opportunities facing CX leaders today - Creating CX disciples in your organization
Evening Dinner & Activity
10/19/22, 6:30 p.m.
Special Dinner at Hyatt Centric
Conference Day II
10/20/22, 8 a.m. until 2 p.m.
Session V: How To Engage Your Frontline People - You will learn how one company has effectively engaged its frontline to supercharge its CX program Session VI: Using Analytics to Drive Change - Learn how analytics can help you understand the “why” behind the scores and create more effective change Session VII: What’s New with ExperienceConnect Technology - Share recent changes in our platform and give you a glimpse of what is coming
Hyatt Centric Charlotte SouthPark, 3100 Apex Drive, Charlotte, North Carolina, United States, 28211
The group block booking code is G-XVAC
Below are the ways to make reservations with your special rate at the hotel.
BY BOOKING LINK
Click on the link above, then click on the book now yellow button, enter the dates they want to stay, and the group rates and room types will come up!
BY WEBSITE
www.hyattcentricsouthparkcharlotte.com
Click on the book now yellow button, type in the group code, dates, and book now button
BY PHONE
Call Hyatt Reservations 1-800-233-1234 and follow the prompts from there. You will need the group booking code G-XVAC to make reservations.
Please make sure you make your reservations by October 4th, 2022.
Questions? Contact Kris Morefield
